The NHS App is no longer accessible as a mobile app for anybody using older devices. Patients using the following operating systems will no longer be able to access the NHS App via the mobile app:
- iOS 12, 13 & 14 (iOS 13 &14 can be updated to iOS15)
- Android 6
- Android 7
The NHS App is now only supported on:
- Android version 8 and above (on devices with a front-facing camera)
- Apple iOS version 15 and above
- Web browser: nhsapp.service.nhs.uk/login
Guidance on checking and updating devices is available on the NHS.UK website.
This change is following a recent redesign of the NHS App, which now operates as a native app, improving its functionality and structure. As part of this transition, users are being moved off the old legacy application onto the new version.
If you cannot use the NHS App on a mobile device, you can log in through the NHS website. You can then access services on your desktop, laptop computer, mobile or tablet using a web browser. See step by step video guidance showing how to use the NHS account on the NHS website.